Refund & Cancellation Policy

At the Institute of Sales Training (IST), we aim to provide maximum value through our training programs, workshops, and consulting services. We understand that unforeseen circumstances may arise, and hence we have a clear refund and cancellation policy.

1. Service Cancellation

Clients may request cancellation by providing a 30-day written notice.
If training or consulting work has already commenced, refunds will be provided as per the refund policy stated below.

2. Refund Policy

Full Refund: If cancellation is requested within 5 days of payment and no training sessions have started.
First-Day Refund Option: If a client/participant is dissatisfied after attending the first day of the program, a full refund may be requested (only applicable if communicated immediately after Day 1).
Partial Refund:
If the program or consulting has commenced, refunds will be calculated after deducting costs for completed sessions, preparation, and resources shared.
No Refund:
If the program is fully delivered.
If the client/participant has already approved/consumed the training material.

3. Exceptions

Any fees paid to third-party platforms (e.g., venue charges, hosting fees, digital tools, or software costs) are non-refundable.
Changes in training scope or additional sessions requested by the client after commencement may lead to extra charges and are not covered under refunds.

4. Refund Processing

• Refunds (if applicable) will be processed within 10–15 business days.
• Refunds will be credited to the original payment method used by the client.
• For any queries regarding refunds or cancellations, please contact us at: ashwin@istskills.com